Refund & Returns Policy – CMC Auto Electrics
At CMC Auto Electrics, we stand by the quality of our workmanship and the products we supply. This policy outlines how we handle returns, refunds, warranties and product concerns in line with Australian Consumer Law.
Nothing in this policy limits your rights under Australian Consumer Law.
Change of Mind
We do not offer refunds for change of mind on products or services.
Please choose carefully before purchasing. If you are unsure whether a product is suitable for your vehicle, please contact us before ordering.
Faulty or Defective Products
If a product supplied by us is faulty, damaged, not working correctly, or not as described, you may be entitled to a repair, replacement, refund or other suitable remedy under Australian Consumer Law.
To help us process a claim, please contact us as soon as possible after noticing the issue.
We may ask for:
Proof of purchase
Photos or video showing the issue
The product to be returned for assessment
The vehicle to be inspected at our workshop, if the product has been installed
Once the item has been assessed:
If the product is confirmed faulty or not as described, we will provide a suitable resolution, which may include repair, replacement or refund depending on the issue.
If the product is found not to be faulty, it may be returned to you.
Return shipping costs are the responsibility of the customer unless otherwise required under Australian Consumer Law or agreed by CMC Auto Electrics.
Installed Products — Supply & Fit
For products supplied and installed by us, we warranty our installation workmanship.
Some products may also include a manufacturer’s warranty. Manufacturer warranties are in addition to your rights under Australian Consumer Law and do not replace or limit those rights.
If an issue arises after installation:
We will inspect the vehicle and product where required.
We will determine whether the issue relates to installation, the product itself, vehicle wiring, vehicle condition, compatibility, or another cause.
If the issue is covered under warranty or Australian Consumer Law, we will assist with repair, replacement or another suitable resolution.
Customer-Supplied Products — Install Only
For items not purchased through CMC Auto Electrics:
We do not offer any warranty on the product itself.
Installation is completed at the customer’s own risk.
We are not responsible for product faults, missing parts, incorrect parts, compatibility issues, or product failure.
Additional labour charges may apply if the product is faulty, incompatible, missing parts, or requires extra time to install.
Our workmanship on the installation itself will still be carried out with care and professionalism.
Diagnostics & Inspection Fees
Diagnostic and inspection fees are non-refundable, as they cover the time spent identifying faults, testing systems and assessing your vehicle.
If further work is required, we will provide advice or a quote before proceeding.
Deposits
Deposits paid for bookings, consultations or parts orders may be non-refundable if you cancel without sufficient notice, if parts have already been ordered, or if time has been allocated for your booking.
Deposits may be transferred to another booking at the discretion of CMC Auto Electrics.
Need Help?
If you have an issue with your order, product or installation, please contact us as soon as possible so we can help.
CMC Auto Electrics
Unit 2, 19 Packer Road, Baringa QLD 4551
Phone: 0499 391 434
Email: cmcautoelectrics@gmail.com